Before confirming your order you can choose to pay either “cash on delivery”, or “collect at the store”, pay by credit card/debit card online, or pay through Paypal. We use Paypal as our gateway and our merchant to facilitate the card payment and we use the latest technology to keep your card details secure.

* This charge consists of a Fixed charge and Flexible charge. The Flexible charge is fluctuating between 1% to 2% depending on the value of the order.

In order to prevent fraudulent transactions from taking place on the website Istanbul-Kebab uses the latest technology to verify the cardholder’s details. If your card is registered for 3D Secure when you confirm your order you will be taken to a separate page where your bank will ask you to enter a password. This works like an online PIN number and verifies to us that you are the cardholder. We are unable to accept large card payments from cards that are not registered for 3D security. If your card is declined please first check that you have entered the correct billing address that appears on your bank statement, this can be a separate address from your delivery address. If you believe that a valid card has been declined please email info@istanbulturkishkebab.com and a member of our team will investigate your situation.

If you have encountered a problem while using Istanbul-Kebab, please do not hesitate to contact us.